Bad experience turned good at last minute

Hi had a call from Charlotte today and she was amazing, understanding, friendly, experienced and co operative. The last few weeks my contact with the consultants at this company was absolutely disgusting..customer care was non existent and I gave up by Friday last week and cancelled my order with the intention of buying products at Dischem this afternoon. But Charlottes call changed everything and all was sorted out professionally and courtiously. She was a real pleasure to deal with. If only more were like her it would save a lot of time and stress. Thank you Charlotte. It's because of you that I will remain a client at Isabella Garcia.