Bad customer service & rude call agents

I received a message from Isabella Garcia on 18 March 2024 saying my order will be delivered in the next 2-3 weeks. I called and requested them to cancel as I did not wish to receive anymore products from them. I was told an agent will call me. Since then, they have been trying to deliver the parcel to me but I never accepted it. On the 15th of May 2024, one of their agents called (after two months) saying I cannot cancel because the order is already out for delivery. I told her I do not want their products anymore and they should return whatever they sent because I had already called two months prior to that asking for a cancellation. Today, to my surprise a debit order, unauthorised debit order went through into my account. Their services are bad, agents from cancellation department were extremely rude and refused to listen. I do not want your products anymore. Stop trying to send them to me. I will not accept them. I did not order anything from you. Please do not bully us into taking products that we do not like. 2 years ago I tried cancelling a hamper but was advised to reduce some of the products to pay less and I did. I don’t want to reduces anymore products, I do not want all of them.

Do have a responsible person with some sense to contact me as I will not tolerate anymore rudeness from your agents.