AP
Anette P
1 reviews | Active since Nov 2022
03 Dec 2025, 10:02
Bad customer service from Isabella Garcia
I have sent Isabella Garcia a mail last month to cancel my debit order. I got a response that a consultant will call me. I am still waiting for this call. The debit order went off while they stated that my debit order is on hold until such time a consultant has spoken to me. I then send another mail where they informed me a consultant will call me. Again, I am waiting for this call. I stated that I want this debit order cancelled, and they said they can't do it over an email. I must call them; however, their lines are down and unable to reach them. They are in possession of my number but not calling me. I just want my debit order cancelled, and it is impossible to get this simple process executed.
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Isabella Garcia's replyOfficial
03 Dec 2025, 11:21Dear Anette,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced regarding the cancellation of your debit order. This is not reflective of the standard of service we strive to provide, and I fully understand how concerning this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been completed and have also been confirmed via email.
As mentioned, we recently transitioned to a new system, which unfortunately resulted in unforeseen delays in communication. Your patience and understanding during this period are greatly appreciated. Your satisfaction is of utmost importance to us, and we remain committed to resolving this matter promptly.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to address this.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced regarding the cancellation of your debit order. This is not reflective of the standard of service we strive to provide, and I fully understand how concerning this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been completed and have also been confirmed via email.
As mentioned, we recently transitioned to a new system, which unfortunately resulted in unforeseen delays in communication. Your patience and understanding during this period are greatly appreciated. Your satisfaction is of utmost importance to us, and we remain committed to resolving this matter promptly.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to address this.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Dec 2025, 11:21
Official
Dear Anette,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced regarding the cancellation of your debit order. This is not reflective of the standard of service we strive to provide, and I fully understand how concerning this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been completed and have also been confirmed via email.
As mentioned, we recently transitioned to a new system, which unfortunately resulted in unforeseen delays in communication. Your patience and understanding during this period are greatly appreciated. Your satisfaction is of utmost importance to us, and we remain committed to resolving this matter promptly.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to address this.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced regarding the cancellation of your debit order. This is not reflective of the standard of service we strive to provide, and I fully understand how concerning this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been completed and have also been confirmed via email.
As mentioned, we recently transitioned to a new system, which unfortunately resulted in unforeseen delays in communication. Your patience and understanding during this period are greatly appreciated. Your satisfaction is of utmost importance to us, and we remain committed to resolving this matter promptly.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to address this.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za