1 reviews | Active since Sept 2025
Bad customer service experience
I app**** via a ad on facebook for face product by Isabella Garcia I got a call on october 2025 to a agent who did the application and she asked for my details and i gave it to her I cant Remember her name but she asked me to accept a debi check which i did They were supposed to deduct end of october but they were no funds in my account because i started at a new job so my money came later than the expected date As soon as i received my october salary they deducted the Amount but i never got my facial products I was told i first have to make sure i pay the 1st installment which i did then they will arrange delivery Im still waiting for my product and they told me before the end of november I tried calling them their line says they are upgrading their system since begining of november I have Sent numerous emails to them they just give u everytime a new ticket for the query and nothing happen Its january and im still waiting I have asked for my refund they are not responding They are the worst company ever They have bad customer service and dont not keep up with their standards, they are claiming that they are the best never im life have i seen this kind of ******* I went to my bank to cancel the debit order but couldnt because they are so clever they will make a way that they will deduct even though u are not interested anymore I want my money and i want to be remove from their system I would never recommend this kind of bull**** to anyone
Thank you for taking the time to share your concerns. I am truly sorry for the frustration and disappointment you have experienced, and I appreciate the opportunity to address this matter openly and transparently.
You are correct that delivery is ordinarily arranged within 10–14 working days after the first successful debit order. However, as you requested cancellation during this period, your parcel was placed on hold pending a follow-up discussion with a consultant. Regrettably, this follow-up did not occur within the stipulated timeframe, and for this oversight, I extend my sincerest apologies.
I would like to kindly confirm that I have sent you a detailed email outlining all the arrangements made regarding your account, including the steps taken to resolve your concerns as smoothly and efficiently as possible.
Should you have any questions after reviewing the email, please feel free to reply directly to that correspondence.
I would be more than happy to assist you further and ensure that everything is fully clarified for your peace of mind.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your concerns. I am truly sorry for the frustration and disappointment you have experienced, and I appreciate the opportunity to address this matter openly and transparently.
You are correct that delivery is ordinarily arranged within 10–14 working days after the first successful debit order. However, as you requested cancellation during this period, your parcel was placed on hold pending a follow-up discussion with a consultant. Regrettably, this follow-up did not occur within the stipulated timeframe, and for this oversight, I extend my sincerest apologies.
I would like to kindly confirm that I have sent you a detailed email outlining all the arrangements made regarding your account, including the steps taken to resolve your concerns as smoothly and efficiently as possible.
Should you have any questions after reviewing the email, please feel free to reply directly to that correspondence.
I would be more than happy to assist you further and ensure that everything is fully clarified for your peace of mind.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za