cN
curtis N
1 reviews | Active since Mar 2017
10 Aug 2021, 14:01
Bad Customer Service
There are 2 items that were missing from my order i messaged them on the 30 of July and to this day have not gotten any response from them the customer service is terrible and the products I did receive are so small they look like samples.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
10 Aug 2021, 15:02Dear Curtis,
Thank you for bringing your complaint to our attention we appreciate your feedback.
Kindly note that the free gifts that you are referring to are only included in orders that are placed on our website and paid for in cash.
As you have redeemed a voucher upon checkout of your order the free gifts are removed from your cart as it clearly states on our Isabella Garcia website: “Over and Above voucher amounts”
The products that you selected from the website are 10ml and 20 ml items, but rest assured we do have full size products available. All item sizes are included in the product description.
Thank you for placing an order with Isabella Garcia.
We hope you enjoy the products.
May you have a lovely week.
Kind regards,
Sulaine McGeer
Thank you for bringing your complaint to our attention we appreciate your feedback.
Kindly note that the free gifts that you are referring to are only included in orders that are placed on our website and paid for in cash.
As you have redeemed a voucher upon checkout of your order the free gifts are removed from your cart as it clearly states on our Isabella Garcia website: “Over and Above voucher amounts”
The products that you selected from the website are 10ml and 20 ml items, but rest assured we do have full size products available. All item sizes are included in the product description.
Thank you for placing an order with Isabella Garcia.
We hope you enjoy the products.
May you have a lovely week.
Kind regards,
Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply10 Aug 2021, 15:02
Official
Dear Curtis,
Thank you for bringing your complaint to our attention we appreciate your feedback.
Kindly note that the free gifts that you are referring to are only included in orders that are placed on our website and paid for in cash.
As you have redeemed a voucher upon checkout of your order the free gifts are removed from your cart as it clearly states on our Isabella Garcia website: “Over and Above voucher amounts”
The products that you selected from the website are 10ml and 20 ml items, but rest assured we do have full size products available. All item sizes are included in the product description.
Thank you for placing an order with Isabella Garcia.
We hope you enjoy the products.
May you have a lovely week.
Kind regards,
Sulaine McGeer
Thank you for bringing your complaint to our attention we appreciate your feedback.
Kindly note that the free gifts that you are referring to are only included in orders that are placed on our website and paid for in cash.
As you have redeemed a voucher upon checkout of your order the free gifts are removed from your cart as it clearly states on our Isabella Garcia website: “Over and Above voucher amounts”
The products that you selected from the website are 10ml and 20 ml items, but rest assured we do have full size products available. All item sizes are included in the product description.
Thank you for placing an order with Isabella Garcia.
We hope you enjoy the products.
May you have a lovely week.
Kind regards,
Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd