cJ
claudette J
1 reviews | Active since Apr 2022
14 Apr 2022, 15:00
Bad customer service and terrible feedback
Good day
I ordered and paid 4 April for products, never received yet. 11,12,13, 14 April been calling, emailing, following up and every time I keep hearing its escalated, its escalated as the courier is not doing the delivery. I am so disappointed in this first time purchase from Isabella Garcia and wont buy again if this is the horrible service i get. All the time its we have handled the parcel to the courier and we escalated and they will call you mam, no one ever called me till this very moment. DBD Laser is the courier company and i am not dealing and didnt pay them for the products yet, its all i heard the courier company is the problem
I am definitely not happy
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Replies (1)
Isabella Garcia's replyOfficial
14 Apr 2022, 16:03 Dear Claudette,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Sulaine McGeer Client Care Manager Isabella Garcia International (Pty) Ltd
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Sulaine McGeer Client Care Manager Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply14 Apr 2022, 16:03
Official
Dear Claudette,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Sulaine McGeer Client Care Manager Isabella Garcia International (Pty) Ltd
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Sulaine McGeer Client Care Manager Isabella Garcia International (Pty) Ltd