Bad customer service

I had an account with your company, which I have already paid in full and completed. However, last month, money was debited from my account without my approval or any prior communication with me. I have repeatedly asked who gave your company permission to debit my account, but I have not received a clear answer. I have also requested voice recordings of any conversation with one of your consultants that proves I authorized these deductions, but this information has not been provided. Janine has continued to respond to my emails in a way that avoids addressing my concerns directly. When I requested that my account be cancelled, I was met with numerous excuses, as though I had personally requested these unauthorized debits. I am demanding a full refund of the money that was taken from my account without my consent. Isabella Garcia, I want my money back. Taking money from my account without my authorization is unacceptable, and I expect this matter to be resolved immediately.