Bad customer service

Good day ,I am Loraine Maseko and i am laying a complaint on Isabella Garcia customer service .I received my products around 9 March 2024.I started using my products on the second week of April 2024 since i wanted to finish the products that i had that time because i didn't want to mix the 2 products .I called earlier this week (May 20,2024)to give them an update on the products .I told the consultant that the products were making my skin break out more instead of making it better .I still remember that's what i told them before i started using their products .U fortunately i didn't get much help with my complaint.The lady who was helping me said have passed my 60days ,in those 60 days i was supposed to lay down a complaint.I further explained to her why ii didn't get back to them earlier but still ,she offered a change of products but i declined that offer since my skin was not reacting well on Isabella products .I still have the products (4 face washes ,1 night cream n 1 daily mostuariser with spf)

I have asked them to come and collect their products and wont be able to continue paying for products that i wont be using anymore

You can call me on my number (‪***‬)

Regards Loraine