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Faith M

1 reviews | Active since Aug 2023

01 Aug 2023, 15:27

Bad customer service

This company might as well remove their contact information. I ordered and the courier came to deliver, the courier then requested a code which I did not receive from Isabella garcia. The courier then took the package back because they needed the code. I emailed and called no one answers the phone. It's been more than a week no one has made contact. I WANT MY PRODUCTS

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Replies (1)
Isabella Garcia
Isabella Garcia's reply01 Aug 2023, 17:47
Official
Dear Faith,

Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. 

We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. 
 
Please note that we will send you an email to resolve your query.

I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.

I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible. 

We appreciate your understanding and looking forward to a lovely beauty journey together.

May you have a lovely day.

Warm Regards

Andri Olivier
 Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za