GM
Gontse M
1 reviews | Active since Apr 2025
29 Jan 2026, 16:51
Bad customer service
I have the worst experience with issabella Garcia International. When the sales lady sold their products she explained that i could cancel anytime as i have no received their products.i called them in December with no avail. I sent them an email amd they ddnt debit on December i thought my matter was resolved. Today they debited my account without my consent. I need my refund ASAP as that money is meant my my child's school transport.
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Replies (1)
Isabella Garcia's replyOfficial
29 Jan 2026, 18:56Dear Gontse,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. I fully appreciate how concerning and upsetting this situation must have been, and I want to assure you that this is certainly not reflective of the standard of service we aim to provide.
I would like to confirm that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed with you via email. Please be assured that I am personally overseeing this matter and will continue to follow up until it has been fully and satisfactorily resolved.
Should you have any further questions or require any additional assistance, you are most welcome to respond directly to my email. We are committed to resolving this matter with the care, attention, and urgency it deserves.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to address and resolve this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. I fully appreciate how concerning and upsetting this situation must have been, and I want to assure you that this is certainly not reflective of the standard of service we aim to provide.
I would like to confirm that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed with you via email. Please be assured that I am personally overseeing this matter and will continue to follow up until it has been fully and satisfactorily resolved.
Should you have any further questions or require any additional assistance, you are most welcome to respond directly to my email. We are committed to resolving this matter with the care, attention, and urgency it deserves.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to address and resolve this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply29 Jan 2026, 18:56
Official
Dear Gontse,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. I fully appreciate how concerning and upsetting this situation must have been, and I want to assure you that this is certainly not reflective of the standard of service we aim to provide.
I would like to confirm that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed with you via email. Please be assured that I am personally overseeing this matter and will continue to follow up until it has been fully and satisfactorily resolved.
Should you have any further questions or require any additional assistance, you are most welcome to respond directly to my email. We are committed to resolving this matter with the care, attention, and urgency it deserves.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to address and resolve this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. I fully appreciate how concerning and upsetting this situation must have been, and I want to assure you that this is certainly not reflective of the standard of service we aim to provide.
I would like to confirm that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed with you via email. Please be assured that I am personally overseeing this matter and will continue to follow up until it has been fully and satisfactorily resolved.
Should you have any further questions or require any additional assistance, you are most welcome to respond directly to my email. We are committed to resolving this matter with the care, attention, and urgency it deserves.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to address and resolve this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za