1 reviews | Active since Jul 2016

13 Jul 2016, 14:59

bad customer service

<p>I order products more or less to the end of June 2016 i paid double for my first payment, the payment went off on the 1st July 2016, I then called them to find out when I would get my products, I was told I will only get it 10 days after I paid, I can only get it on the 12th July 2016, I then waited that day and I received nothing, I waited to see if I would receive the stuff today, I had to call them and the lady was telling me the stuff had been packed, that is the second time after calling it is the same answer, I then cancelled, so not happy.</p>

0
Replies (2)
Isabella Garcia
Isabella Garcia's reply14 Jul 2016, 07:35
Official

Good morning Natalie,

Trust you are well today.

We tried contacting you telephonically this morning however it seems you are unavailable. We will be in touch during the course of the day to assist further in this regard.

May you have a lovely day!

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: 0 ********** 42

Isabella Garcia
Isabella Garcia's reply14 Jul 2016, 15:32
Official

Good evening Natalie,

Thank you for taking my call today.

As discussed we sincerely apologise that there was a miscommunication with regards to the delivery of your package.

We will ensure that the parcel is delivered tomorrow.

We apologise once again for not meeting your expectations.

Always at your service.

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: 0 ********** 42