Bad client service from an expensive skin care company

My name is Lorenzo Petersen and I have ordered a few refill products from Isabella Garcia to add to the skin care range that I orded from them. And the person that was assisting me said i will receive my product in 5-7 working days and then the required time passed and I did get my product so I email her and she said that the product are being shipped on the 14th June 2024 would of been the seventh day. I was absolutely upset to say the least mainly because I was going to run out of products soon and then today I received an sms saying that I will only get my stuff in 2-3 WEEKS and now I am absolutely absolutely upset I can’t believe I pay so much for these stuff and not only does it not work to it’s full potential but it’s now being delivered extremely late I am absolutely upset with this company and will never support them again I am actually ashamed to say that I a paying over R5000 for skin care that come with so much unprofessional client service I am very very very upset