MDS
Mpho. Delia Seroalo
1 reviews | Active since Aug 2020
23 Feb 2026, 11:10
Bad bad customer service, miss selling products
I did buy some products from them I told them debit order will run on the 7march 2026,now they been debiting my account every week now I have bank charges amouto R180 I need to pay which I spoke to the consultant that they can start debiting 07 March 2026 they did misspelling to be trying to get money now and which was not the agreement bad service and miss selling their products for sales I want that debit order to be stopped it was not in agreement with to debit now every week cancel everything and pay my bank charges
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
23 Feb 2026, 13:07Dear Mpho,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is not reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
I want to reassure you that all arrangements we discussed telephonically have been fully attended to and confirmed via email. I will continue to actively follow up until the matter is completely resolved, ensuring that everything proceeds as smoothly as possible on your behalf.
Additionally, I have provided feedback regarding the sales call, and this matter will be addressed internally to prevent similar occurrences in the future.
Should you have any further questions or require additional assistance, please feel welcome to respond directly to my email. We remain wholeheartedly committed to resolving this matter to your satisfaction and restoring your confidence in our service.
Once again, please accept my heartfelt apologies for the inconvenience, and thank you for allowing us the opportunity to make this right. Your patience and understanding are genuinely appreciated.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is not reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
I want to reassure you that all arrangements we discussed telephonically have been fully attended to and confirmed via email. I will continue to actively follow up until the matter is completely resolved, ensuring that everything proceeds as smoothly as possible on your behalf.
Additionally, I have provided feedback regarding the sales call, and this matter will be addressed internally to prevent similar occurrences in the future.
Should you have any further questions or require additional assistance, please feel welcome to respond directly to my email. We remain wholeheartedly committed to resolving this matter to your satisfaction and restoring your confidence in our service.
Once again, please accept my heartfelt apologies for the inconvenience, and thank you for allowing us the opportunity to make this right. Your patience and understanding are genuinely appreciated.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Feb 2026, 13:07
Official
Dear Mpho,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is not reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
I want to reassure you that all arrangements we discussed telephonically have been fully attended to and confirmed via email. I will continue to actively follow up until the matter is completely resolved, ensuring that everything proceeds as smoothly as possible on your behalf.
Additionally, I have provided feedback regarding the sales call, and this matter will be addressed internally to prevent similar occurrences in the future.
Should you have any further questions or require additional assistance, please feel welcome to respond directly to my email. We remain wholeheartedly committed to resolving this matter to your satisfaction and restoring your confidence in our service.
Once again, please accept my heartfelt apologies for the inconvenience, and thank you for allowing us the opportunity to make this right. Your patience and understanding are genuinely appreciated.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is not reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
I want to reassure you that all arrangements we discussed telephonically have been fully attended to and confirmed via email. I will continue to actively follow up until the matter is completely resolved, ensuring that everything proceeds as smoothly as possible on your behalf.
Additionally, I have provided feedback regarding the sales call, and this matter will be addressed internally to prevent similar occurrences in the future.
Should you have any further questions or require additional assistance, please feel welcome to respond directly to my email. We remain wholeheartedly committed to resolving this matter to your satisfaction and restoring your confidence in our service.
Once again, please accept my heartfelt apologies for the inconvenience, and thank you for allowing us the opportunity to make this right. Your patience and understanding are genuinely appreciated.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
MDS
Mpho. Delia Seroalo's updateReviewer Update
03 Mar 2026, 07:05Good morning
I am not happy with your response regarding the debit order that went through to my account witch I didn't authorize ,if the debit order was unsuccessful the bank charges you as you say you wont pay bank charges ,its my responsibility to pay them while its you guys went to my account with my authorized ,bad customer service you a giving to the people, I will escalate trust me next titok lawyer will assit me as you not your responsibility but you went to my account now the bank want their money,don't you if debit order pounds or unsuccessful you must pay,ok if you say Isabella Garcia not responsibility for their mistakes I must pay ok will c
I am not happy with your response regarding the debit order that went through to my account witch I didn't authorize ,if the debit order was unsuccessful the bank charges you as you say you wont pay bank charges ,its my responsibility to pay them while its you guys went to my account with my authorized ,bad customer service you a giving to the people, I will escalate trust me next titok lawyer will assit me as you not your responsibility but you went to my account now the bank want their money,don't you if debit order pounds or unsuccessful you must pay,ok if you say Isabella Garcia not responsibility for their mistakes I must pay ok will c
MDS
Mpho. Delia Seroalo's update03 Mar 2026, 07:05
Reviewer Update
Good morning
I am not happy with your response regarding the debit order that went through to my account witch I didn't authorize ,if the debit order was unsuccessful the bank charges you as you say you wont pay bank charges ,its my responsibility to pay them while its you guys went to my account with my authorized ,bad customer service you a giving to the people, I will escalate trust me next titok lawyer will assit me as you not your responsibility but you went to my account now the bank want their money,don't you if debit order pounds or unsuccessful you must pay,ok if you say Isabella Garcia not responsibility for their mistakes I must pay ok will c
I am not happy with your response regarding the debit order that went through to my account witch I didn't authorize ,if the debit order was unsuccessful the bank charges you as you say you wont pay bank charges ,its my responsibility to pay them while its you guys went to my account with my authorized ,bad customer service you a giving to the people, I will escalate trust me next titok lawyer will assit me as you not your responsibility but you went to my account now the bank want their money,don't you if debit order pounds or unsuccessful you must pay,ok if you say Isabella Garcia not responsibility for their mistakes I must pay ok will c
Isabella Garcia's replyOfficial
03 Mar 2026, 11:37Dear Mpho,
Thank you for sharing your concerns so openly. I can sincerely hear your frustration, and I truly regret the distress this situation has caused you.
Kindly allow me to clarify that this debit order was not processed without authorisation. During the original sales call, the debit order mandate was discussed in full, and consent was provided to proceed with the instalment agreement. For transparency and accountability, all our sales calls are recorded, and we have provided you with the relevant feedback from your particular call.
That said, I am truly sorry for the inconvenience you experienced, particularly regarding the bank charges. We understand how frustrating this can be. However, as per our Terms & Conditions, bank charges resulting from unsuccessful debit orders unfortunately remain the responsibility of the account holder, as these charges are levied directly by your bank and not by Isabella Garcia International.
Please know that we remain committed to handling all client matters with integrity, transparency, and respect.
We value you as a client and would sincerely appreciate the opportunity to resolve this matter amicably.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your concerns so openly. I can sincerely hear your frustration, and I truly regret the distress this situation has caused you.
Kindly allow me to clarify that this debit order was not processed without authorisation. During the original sales call, the debit order mandate was discussed in full, and consent was provided to proceed with the instalment agreement. For transparency and accountability, all our sales calls are recorded, and we have provided you with the relevant feedback from your particular call.
That said, I am truly sorry for the inconvenience you experienced, particularly regarding the bank charges. We understand how frustrating this can be. However, as per our Terms & Conditions, bank charges resulting from unsuccessful debit orders unfortunately remain the responsibility of the account holder, as these charges are levied directly by your bank and not by Isabella Garcia International.
Please know that we remain committed to handling all client matters with integrity, transparency, and respect.
We value you as a client and would sincerely appreciate the opportunity to resolve this matter amicably.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Mar 2026, 11:37
Official
Dear Mpho,
Thank you for sharing your concerns so openly. I can sincerely hear your frustration, and I truly regret the distress this situation has caused you.
Kindly allow me to clarify that this debit order was not processed without authorisation. During the original sales call, the debit order mandate was discussed in full, and consent was provided to proceed with the instalment agreement. For transparency and accountability, all our sales calls are recorded, and we have provided you with the relevant feedback from your particular call.
That said, I am truly sorry for the inconvenience you experienced, particularly regarding the bank charges. We understand how frustrating this can be. However, as per our Terms & Conditions, bank charges resulting from unsuccessful debit orders unfortunately remain the responsibility of the account holder, as these charges are levied directly by your bank and not by Isabella Garcia International.
Please know that we remain committed to handling all client matters with integrity, transparency, and respect.
We value you as a client and would sincerely appreciate the opportunity to resolve this matter amicably.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your concerns so openly. I can sincerely hear your frustration, and I truly regret the distress this situation has caused you.
Kindly allow me to clarify that this debit order was not processed without authorisation. During the original sales call, the debit order mandate was discussed in full, and consent was provided to proceed with the instalment agreement. For transparency and accountability, all our sales calls are recorded, and we have provided you with the relevant feedback from your particular call.
That said, I am truly sorry for the inconvenience you experienced, particularly regarding the bank charges. We understand how frustrating this can be. However, as per our Terms & Conditions, bank charges resulting from unsuccessful debit orders unfortunately remain the responsibility of the account holder, as these charges are levied directly by your bank and not by Isabella Garcia International.
Please know that we remain committed to handling all client matters with integrity, transparency, and respect.
We value you as a client and would sincerely appreciate the opportunity to resolve this matter amicably.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za