KM
Khuthi M

1 reviews | Active since Mar 2021

25 May 2022, 10:11

Awesome Service

So anyone who knows me that I am a ride or die Isabella Garcia customer. Their products have done wonders for my skin, and they’ve got my loyalty forever. I was on the ambassador’s program and had to make the decision to leave this program due to new responsibilities. I have been trying to cancel this for months, but every time I spoke to their cancellation department, they brought out the big guns who make you feel like you’ll be missing out if you cancel. And I always fold. Today, I had the pleasure of speaking to Lebogang from this department, and let me tell you - she sold the company and its products so well. She tried everything, and I mean everything to meet my needs. And even though I had my mind set on leaving this program, I appreciated her tenacity and passion for keeping the customer. It is agents like her that make me feel appreciated and loved by the brand that I love. I hope her manager/superiors see this and appreciate her for the excellent service she provided. Thank you Lebogang, I’ll be back!

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Replies (1)
Isabella Garcia
Isabella Garcia's reply25 May 2022, 12:11
Official
Good day Khuthi,

I hope you are well today

Thank you for taking the time to share your experience with us regarding the wonderful service received.

We are pleased to hear that Lebogang assisted you with care and flair.

We are sad to see you go but thankful for your relationship throughout the years.

We look forward to many more great interactions with you.

Always at your service.

Warm Regards, 

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd