BS
Bronwin S
1 reviews | Active since Jan 2024
15 Aug 2024, 08:53
Avoiding cancellation
I was having doubts about getting the products payable monthly. I never confirmed the debicheck but the debit order still went off. On the 13th August another debicheck message popped up and I declined. I had still not received the parcel. I called to cancel and was told the cancellations department would contact me. Now I get an sms saying they cannot get hold of me, yes my cell does not have signal in the office but you have my office number too. Funny though when they wanted to sell the product, they called on my office line.. now to cancel only my cellphone number. Makes me wonder...
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Isabella Garcia's replyOfficial
15 Aug 2024, 09:47Dear Bronwin,
I trust this message finds you well.
Thank you for bringing your concerns to our attention. Your feedback is invaluable to us, and we are fully committed to resolving the issue promptly.
I attempted to reach you earlier today to discuss your complaint, but unfortunately, I was unable to connect with you. I understand, however, that one of our consultants was able to assist you.
Please rest assured that we will follow up via email to ensure your query is fully resolved.
We sincerely apologize for any inconvenience you have experienced and will strive to provide you with a better service in the future.
Wishing you a pleasant day ahead.
Kind regards,Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Thank you for bringing your concerns to our attention. Your feedback is invaluable to us, and we are fully committed to resolving the issue promptly.
I attempted to reach you earlier today to discuss your complaint, but unfortunately, I was unable to connect with you. I understand, however, that one of our consultants was able to assist you.
Please rest assured that we will follow up via email to ensure your query is fully resolved.
We sincerely apologize for any inconvenience you have experienced and will strive to provide you with a better service in the future.
Wishing you a pleasant day ahead.
Kind regards,Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Aug 2024, 09:47
Official
Dear Bronwin,
I trust this message finds you well.
Thank you for bringing your concerns to our attention. Your feedback is invaluable to us, and we are fully committed to resolving the issue promptly.
I attempted to reach you earlier today to discuss your complaint, but unfortunately, I was unable to connect with you. I understand, however, that one of our consultants was able to assist you.
Please rest assured that we will follow up via email to ensure your query is fully resolved.
We sincerely apologize for any inconvenience you have experienced and will strive to provide you with a better service in the future.
Wishing you a pleasant day ahead.
Kind regards,Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Thank you for bringing your concerns to our attention. Your feedback is invaluable to us, and we are fully committed to resolving the issue promptly.
I attempted to reach you earlier today to discuss your complaint, but unfortunately, I was unable to connect with you. I understand, however, that one of our consultants was able to assist you.
Please rest assured that we will follow up via email to ensure your query is fully resolved.
We sincerely apologize for any inconvenience you have experienced and will strive to provide you with a better service in the future.
Wishing you a pleasant day ahead.
Kind regards,Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za