Attempting to debit account for products they never sent

Item: Isabella Garcia
Rating: 1
Author: Moipone M

I got a call on the 15th of December and was told i am a VIP ambassador and would be getting my package delivered to me. To date i have not received anything, not even a single phone call informing me if there are any delays etc. all i received was an sms on the 11th of January saying "my beauty journey has begun" but zero products. I work from home so surely if the delivery arrived i wouldn't have missed it.

What's upsetting me even more is the fact that they attempted to debit me this morning, FOR PRODUCTS I NEVER RECEIVED!!! Does your company not communicate internally? how do you set up debit orders without making sure if clients have received their products?

I just tried to contact you guys and apart from the auto machine the phone just rings after you make a selection. This has left a bad taste in my mouth honestly, I'm not even sure if i should continue my relationship with you guys. I am not impressed!!

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

20 Jan 2021, 14:12

Dear Moipone,

Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.

I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.

I have made the necessary arrangements as discussed with you telephonically.

Your feedback today is instrumental in helping us improve our service and operational processes.

We are looking forward to a lovely beauty journey together.

Wishing you a lovely day further.

Warm Regards,

Sulaine McGeer

Client Care Assistant Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply20 Jan 2021, 14:12

Official