CJ
Chris J
1 reviews | Active since Dec 2019
31 Dec 2019, 09:24
Appalling Service
I am extremely disappointed in the service I have received when attempting to cancel a debit order with this company - this despite the form I completed saying it could be cancelled at any time. I have sent many emails and had phone calls from them assuring me my debit order will be cancelled but have now had 2 further debits removed from my account.
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Replies (1)
Isabella Garcia's replyOfficial
02 Jan 2020, 11:42Dear Chris,
I trust that you are well and thank you for informing us about your complaint.
Kindly be advised that your Isabella Garcia Beauty Club subscription has been cancelled as per your discussion with one of our consultants on the eleventh of December. The last debit order was scheduled for twenty-eighth of December and therefore no further debit orders will be deducted.
Please note that you are still welcome to make use of your Beauty Rands that are available by logging onto our website.
If you have any further questions, please do not hesitate to contact our Client Care Department. Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust that you are well and thank you for informing us about your complaint.
Kindly be advised that your Isabella Garcia Beauty Club subscription has been cancelled as per your discussion with one of our consultants on the eleventh of December. The last debit order was scheduled for twenty-eighth of December and therefore no further debit orders will be deducted.
Please note that you are still welcome to make use of your Beauty Rands that are available by logging onto our website.
If you have any further questions, please do not hesitate to contact our Client Care Department. Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Jan 2020, 11:42
Official
Dear Chris,
I trust that you are well and thank you for informing us about your complaint.
Kindly be advised that your Isabella Garcia Beauty Club subscription has been cancelled as per your discussion with one of our consultants on the eleventh of December. The last debit order was scheduled for twenty-eighth of December and therefore no further debit orders will be deducted.
Please note that you are still welcome to make use of your Beauty Rands that are available by logging onto our website.
If you have any further questions, please do not hesitate to contact our Client Care Department. Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust that you are well and thank you for informing us about your complaint.
Kindly be advised that your Isabella Garcia Beauty Club subscription has been cancelled as per your discussion with one of our consultants on the eleventh of December. The last debit order was scheduled for twenty-eighth of December and therefore no further debit orders will be deducted.
Please note that you are still welcome to make use of your Beauty Rands that are available by logging onto our website.
If you have any further questions, please do not hesitate to contact our Client Care Department. Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za