LM
Lona M
1 reviews | Active since Dec 2017
03 Jun 2026, 19:59
Appalling customer service
At this point I am ****ed. On Monday June 1st I out in a request for cancellation and this morning I had put a review here. A manager called and confirmed the cancellation and they would issue me with a refund towards the end of next week, only for this company to deduct me today after all that??? What is this? It this a company ran by people who don’t know what they’re doing? This is atrocious! I removed the negative review thinking my issue was resolved but NO!
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Replies (1)
Isabella Garcia's replyOfficial
04 Jun 2026, 13:33Dear Lona,
Thank you for bringing this to our attention, and I would like to sincerely apologise for the additional frustration and disappointment this has caused.
I completely understand your concern, especially after our telephonic discussion where I confirmed that your cancellation request had been processed and that a refund would be arranged. I can appreciate how upsetting it must have been to see a further debit processed thereafter, and I am truly sorry for the confusion and inconvenience caused.
Please be assured that your cancellation request has been attended to and that I am personally following up on the refund process as a matter of urgency. I understand that this experience has negatively impacted your confidence in our service, and for that, I sincerely apologise.
I appreciate that this situation has fallen short of both your expectations and the level of service we aim to provide. I will continue to monitor the matter closely and keep you updated until the refund has been successfully processed and the matter fully resolved.
Thank you for your patience and for giving us the opportunity to address this issue. Should you have any further questions or require any additional assistance, please feel free to contact me directly.
Kind regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Thank you for bringing this to our attention, and I would like to sincerely apologise for the additional frustration and disappointment this has caused.
I completely understand your concern, especially after our telephonic discussion where I confirmed that your cancellation request had been processed and that a refund would be arranged. I can appreciate how upsetting it must have been to see a further debit processed thereafter, and I am truly sorry for the confusion and inconvenience caused.
Please be assured that your cancellation request has been attended to and that I am personally following up on the refund process as a matter of urgency. I understand that this experience has negatively impacted your confidence in our service, and for that, I sincerely apologise.
I appreciate that this situation has fallen short of both your expectations and the level of service we aim to provide. I will continue to monitor the matter closely and keep you updated until the refund has been successfully processed and the matter fully resolved.
Thank you for your patience and for giving us the opportunity to address this issue. Should you have any further questions or require any additional assistance, please feel free to contact me directly.
Kind regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply04 Jun 2026, 13:33
Official
Dear Lona,
Thank you for bringing this to our attention, and I would like to sincerely apologise for the additional frustration and disappointment this has caused.
I completely understand your concern, especially after our telephonic discussion where I confirmed that your cancellation request had been processed and that a refund would be arranged. I can appreciate how upsetting it must have been to see a further debit processed thereafter, and I am truly sorry for the confusion and inconvenience caused.
Please be assured that your cancellation request has been attended to and that I am personally following up on the refund process as a matter of urgency. I understand that this experience has negatively impacted your confidence in our service, and for that, I sincerely apologise.
I appreciate that this situation has fallen short of both your expectations and the level of service we aim to provide. I will continue to monitor the matter closely and keep you updated until the refund has been successfully processed and the matter fully resolved.
Thank you for your patience and for giving us the opportunity to address this issue. Should you have any further questions or require any additional assistance, please feel free to contact me directly.
Kind regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Thank you for bringing this to our attention, and I would like to sincerely apologise for the additional frustration and disappointment this has caused.
I completely understand your concern, especially after our telephonic discussion where I confirmed that your cancellation request had been processed and that a refund would be arranged. I can appreciate how upsetting it must have been to see a further debit processed thereafter, and I am truly sorry for the confusion and inconvenience caused.
Please be assured that your cancellation request has been attended to and that I am personally following up on the refund process as a matter of urgency. I understand that this experience has negatively impacted your confidence in our service, and for that, I sincerely apologise.
I appreciate that this situation has fallen short of both your expectations and the level of service we aim to provide. I will continue to monitor the matter closely and keep you updated until the refund has been successfully processed and the matter fully resolved.
Thank you for your patience and for giving us the opportunity to address this issue. Should you have any further questions or require any additional assistance, please feel free to contact me directly.
Kind regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd