GB
Geek B

1 reviews | Active since Nov 2023

10 Nov 2023, 16:20

Anyone who doesnt think twice, please do.

If I could give no stars I would. Absolutely shocking service from you as well as Alliance CCS. In 2021 I cancelled my account with you, over the phone as well as over an email as i got one stating you are trying to find out where my package can get dropped off, When I clearly told your sales agent "I DO NOT WANT ANYTHING TO DO WITH YOUR COMPANY" they clearly cannot listen. I got an email to say someone will contact me .... again for the cancellation which did not happen. Its 2023 1 month from 2024 and I get a call from ACCS to tell me I owe you money ??? I send ACCS the email from your agents regarding my cancellation and I heard nothing from them just as much as i heard nothing from you, but that I need to pay the outstanding amount? How is that even dealt with accordingly, Do you own ACCS as well in the tearms that you just get your way regardless? I dont understand. I would never in mylife recommend your products (entire range) to anyone just because you have such bad after sales(and your supliments are beyond par). Its beyond me that you have such a high rating on here. Please remove my number from you sales agents after the 1st of December once the amount is paid i never want to hear from you again. Sincerely from everyone who has had problems with you just taking money as you please

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Replies (1)
Isabella Garcia
Isabella Garcia's reply13 Nov 2023, 08:22
Official
Dear Geek, 

I hope you are having a lovely day!  Thank you for bringing your complaint to our attention we appreciate your feedback.  We have been trying to contact you this morning to address your concerns, but unfortunately to no avail.  Please note that we will send you an email to resolve your query.  We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.  Wishing you a lovely week ahead.  Warm Regards,  Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za