AS
Anne S

1 reviews | Active since Aug 2021

20 Apr 2026, 12:32

ANGRY, DISAPPOINTED Isabella Garcia "Ambassador"

I've been an 'ambassador" at IG for years. Always paid my account, ordered, all went well. The last couple of years, since I've retired and cannot afford the usual, I've had problems. Repeated explanations of my circumstances, emails, phone calls, but still packages are delivered, account debited incorrectly, double order with no collection of duplicates. Debi-check going thru with incorrect amount, leaving my bank account in a mess with charges that aren't mine due to returned debit orders. And now NO response from IG. And I cannot return the incorrect debit orders due to Debi-check. So I am paying AGAINST my will and my rights! Their marketing process ensnares one and never let's go. I am upset, angry, sad and frustrated. I insist they sort this out after which I will no longer deal with them!

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Replies (1)
Isabella Garcia
Isabella Garcia's reply07 May 2026, 14:07
Official
 
Dear Anne,

Thank you for taking the time to share your complaint with us.

Please accept our sincerest apologies for the frustration and inconvenience you have experienced. I understand your concerns regarding this matter, and I would like to assure you that it has been attended to.

I have personally spoken to you regarding your complaint, and I have also sent you an email outlining the details and resolution discussed.

Should you require any further assistance, please do not hesitate to contact me. I will gladly assist wherever possible.

Wishing you a wonderful day ahead.

Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za