aC
alicia C
1 reviews | Active since Oct 2021
31 Jan 2023, 18:27
ANGRY AND SICK CUSTOMER
YET AGAIN YOU GUSY MADE THREE TIMES DEBT YOU TOOK PAYMENT 185 ON THE 26/01/23 AND YET AGAIN TODAY A WHOLE 500 RAND I AM GETTING FEED UP I WILL CANCEL MY DEBT ORDER, AS THIS IS A DAMN NOT ON...I WILL MAKE SURE PEOPLE DO NOT ORDER FROM YOU GUYS ..I WANT MY MONEY BACK AND NOT LESS THEN 24 HOURS..IF YOU MISS YOU DEBT DATE THAT IS NOT MY PROBLEM HWO CAN YOU DEBT 480 WHEN ITS JUST 185 AND YOU ALREADY
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Isabella Garcia's replyOfficial
01 Feb 2023, 08:10 Dear Alicia,
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today. I have followed up previously with you regarding a complaint regarding your debit orders.
I would like to reiterate as per our Terms and Conditions should we fail to collect payments due in any month for any reason, we reserve the right at our discretion to submit another collection in the same month, schedule a double collection the next month, or extend the term over which payments are deducted. Should your selected debit date fall on a weekend, public holiday, or non-bank processing day, we reserve the right at our discretion to collect your debit order payment on the preceding debit day.
I will follow up with you as we discussed during our telephonic conversation and provide feedback at soonest convenience.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today. I have followed up previously with you regarding a complaint regarding your debit orders.
I would like to reiterate as per our Terms and Conditions should we fail to collect payments due in any month for any reason, we reserve the right at our discretion to submit another collection in the same month, schedule a double collection the next month, or extend the term over which payments are deducted. Should your selected debit date fall on a weekend, public holiday, or non-bank processing day, we reserve the right at our discretion to collect your debit order payment on the preceding debit day.
I will follow up with you as we discussed during our telephonic conversation and provide feedback at soonest convenience.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Feb 2023, 08:10
Official
Dear Alicia,
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today. I have followed up previously with you regarding a complaint regarding your debit orders.
I would like to reiterate as per our Terms and Conditions should we fail to collect payments due in any month for any reason, we reserve the right at our discretion to submit another collection in the same month, schedule a double collection the next month, or extend the term over which payments are deducted. Should your selected debit date fall on a weekend, public holiday, or non-bank processing day, we reserve the right at our discretion to collect your debit order payment on the preceding debit day.
I will follow up with you as we discussed during our telephonic conversation and provide feedback at soonest convenience.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today. I have followed up previously with you regarding a complaint regarding your debit orders.
I would like to reiterate as per our Terms and Conditions should we fail to collect payments due in any month for any reason, we reserve the right at our discretion to submit another collection in the same month, schedule a double collection the next month, or extend the term over which payments are deducted. Should your selected debit date fall on a weekend, public holiday, or non-bank processing day, we reserve the right at our discretion to collect your debit order payment on the preceding debit day.
I will follow up with you as we discussed during our telephonic conversation and provide feedback at soonest convenience.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za