SM
Snowy M
1 reviews | Active since Jun 2019
12 May 2026, 18:08
Angry and disappointed
Hi I'm very disappointed and angry with the way you handled my issue of cancellation. I first called your office, followed by emails. To date, you cannot respond in a proper manner or at least listen to me, instead, you got a nerve to go into my bank account and debit without my consent. The last time you debited was October 2025, and stop, five months down the line, you just go through my account and debit my account and block it so that no dispute or reversal can be done. This is *****ulent and unprofessional for such a big company. Can you please refund my money? Let's not end this in a hard way. I would inform people to answer your call when trying to sell your products to them, as you are a ****mer.
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Isabella Garcia's replyOfficial
14 May 2026, 12:52Dear Snow Maliqoa
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"
Isabella Garcia's reply14 May 2026, 12:52
Official
Dear Snow Maliqoa
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za"