SK
Sandiswa K
1 reviews | Active since Sept 2023
17 Jun 2025, 17:34
Angazi mina
I placed an order on the 30th May 2025, order number ***1. I only received a confirmation email of my order. This past weekend I sent an email inquiring about the progress of my order and I haven't recieved a response from them.
Helpful (0)
Replies (9)0
Replies (9)
Isabella Garcia's replyOfficial
17 Jun 2025, 18:29Dear Sandiswa,
I trust this message finds you well.
On behalf of Isabella Garcia, I would like to extend my sincere apologies for any inconvenience you may have experienced. Your satisfaction is incredibly important to us, and we truly value the opportunity to make things right.
In line with our commitment to exceptional client service, I have sent you a detailed email to ensure that everything is in order, and I will personally follow up with you tomorrow during working hours. Please rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a peaceful and pleasant evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
On behalf of Isabella Garcia, I would like to extend my sincere apologies for any inconvenience you may have experienced. Your satisfaction is incredibly important to us, and we truly value the opportunity to make things right.
In line with our commitment to exceptional client service, I have sent you a detailed email to ensure that everything is in order, and I will personally follow up with you tomorrow during working hours. Please rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a peaceful and pleasant evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Jun 2025, 18:29
Official
Dear Sandiswa,
I trust this message finds you well.
On behalf of Isabella Garcia, I would like to extend my sincere apologies for any inconvenience you may have experienced. Your satisfaction is incredibly important to us, and we truly value the opportunity to make things right.
In line with our commitment to exceptional client service, I have sent you a detailed email to ensure that everything is in order, and I will personally follow up with you tomorrow during working hours. Please rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a peaceful and pleasant evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
On behalf of Isabella Garcia, I would like to extend my sincere apologies for any inconvenience you may have experienced. Your satisfaction is incredibly important to us, and we truly value the opportunity to make things right.
In line with our commitment to exceptional client service, I have sent you a detailed email to ensure that everything is in order, and I will personally follow up with you tomorrow during working hours. Please rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a peaceful and pleasant evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SK
Sandiswa K's updateReviewer Update
18 Jun 2025, 14:22Hi
Thank you for responding. I would like my refund into the account that I paid with. Not into the store credit.
Thank you for responding. I would like my refund into the account that I paid with. Not into the store credit.
SK
Sandiswa K's update18 Jun 2025, 14:22
Reviewer Update
Hi
Thank you for responding. I would like my refund into the account that I paid with. Not into the store credit.
Thank you for responding. I would like my refund into the account that I paid with. Not into the store credit.
Isabella Garcia's replyOfficial
18 Jun 2025, 14:35Dear Sandiswa,
I trust this message finds you well.
Please accept my sincere apologies for the confusion caused. I completely understand how frustrating this must have been, and I want to assure you that the matter has been addressed internally to prevent any recurrence.
I am pleased to confirm that all the necessary arrangements, as outlined in my previous email, have been finalised accordingly.
Should there be anything further you need or should you have any questions, please do not hesitate to reach out—I remain at your service.
Wishing you a peaceful and pleasant day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Please accept my sincere apologies for the confusion caused. I completely understand how frustrating this must have been, and I want to assure you that the matter has been addressed internally to prevent any recurrence.
I am pleased to confirm that all the necessary arrangements, as outlined in my previous email, have been finalised accordingly.
Should there be anything further you need or should you have any questions, please do not hesitate to reach out—I remain at your service.
Wishing you a peaceful and pleasant day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Jun 2025, 14:35
Official
Dear Sandiswa,
I trust this message finds you well.
Please accept my sincere apologies for the confusion caused. I completely understand how frustrating this must have been, and I want to assure you that the matter has been addressed internally to prevent any recurrence.
I am pleased to confirm that all the necessary arrangements, as outlined in my previous email, have been finalised accordingly.
Should there be anything further you need or should you have any questions, please do not hesitate to reach out—I remain at your service.
Wishing you a peaceful and pleasant day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Please accept my sincere apologies for the confusion caused. I completely understand how frustrating this must have been, and I want to assure you that the matter has been addressed internally to prevent any recurrence.
I am pleased to confirm that all the necessary arrangements, as outlined in my previous email, have been finalised accordingly.
Should there be anything further you need or should you have any questions, please do not hesitate to reach out—I remain at your service.
Wishing you a peaceful and pleasant day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SK
Sandiswa K's updateReviewer Update
18 Jun 2025, 14:51Thank you Andri.
SK
Sandiswa K's update18 Jun 2025, 14:51
Reviewer Update
Thank you Andri.
Isabella Garcia's replyOfficial
18 Jun 2025, 15:21Dear Sandiswa,
I trust this message finds you well.
It is a great pleasure to assist you.
Wishing you a wonderful day further.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
It is a great pleasure to assist you.
Wishing you a wonderful day further.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Jun 2025, 15:21
Official
Dear Sandiswa,
I trust this message finds you well.
It is a great pleasure to assist you.
Wishing you a wonderful day further.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
It is a great pleasure to assist you.
Wishing you a wonderful day further.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SK
Sandiswa K's updateReviewer Update
22 Jun 2025, 05:22Thank you Andri. I have received my refund into my account as promised. Thank you for your assistance.
SK
Sandiswa K's update22 Jun 2025, 05:22
Reviewer Update
Thank you Andri. I have received my refund into my account as promised. Thank you for your assistance.
Isabella Garcia's replyOfficial
23 Jun 2025, 06:32Dear Sandiswa,
I trust this message finds you well.
Thank you so much for confirming receipt — it is truly a pleasure to be of assistance.
Please know that should you require anything further or have any questions at all, you are most welcome to reach out. We are always here to support you in any way we can.
Wishing you a truly lovely week ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Thank you so much for confirming receipt — it is truly a pleasure to be of assistance.
Please know that should you require anything further or have any questions at all, you are most welcome to reach out. We are always here to support you in any way we can.
Wishing you a truly lovely week ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Jun 2025, 06:32
Official
Dear Sandiswa,
I trust this message finds you well.
Thank you so much for confirming receipt — it is truly a pleasure to be of assistance.
Please know that should you require anything further or have any questions at all, you are most welcome to reach out. We are always here to support you in any way we can.
Wishing you a truly lovely week ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
Thank you so much for confirming receipt — it is truly a pleasure to be of assistance.
Please know that should you require anything further or have any questions at all, you are most welcome to reach out. We are always here to support you in any way we can.
Wishing you a truly lovely week ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SK
Sandiswa K's updateReviewer Update
23 Jun 2025, 08:12Thank you. May your week be kind as well.
SK
Sandiswa K's update23 Jun 2025, 08:12
Reviewer Update
Thank you. May your week be kind as well.
Isabella Garcia's replyOfficial
23 Jun 2025, 08:23Dear Sandiswa,
Thank you very much.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Jun 2025, 08:23
Official
Dear Sandiswa,
Thank you very much.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za