Ancient cancellations process, deaf ears!

For two weeks I've been trying to cancel an order. In fact, its week 3 now. What's terrible is this archaic cancellation process where you have to speak to someone. Not the person you speak to when you call to cancel, you have to wait for someone else to call you, to waste +30mins of your time and be coerced into continuing with products you no longer want. I am so sick of it, really! Its time to change this process and its time to LISTEN to your customers! This is not customer friendly, its expensive, time consuming, and highly frustrating. And to top it off, this morning, no one is answering the phone for the cancellations line. It really isn't rocket science - customer wants to cancel, you cancel. So, Isabella Garcia, let me make myself my clear: I DO NOT WANT THE ORDER. Nothing you say is going to change my mind. If you send that order to me, I WILL RETURN IT. And then, I will dispute the debit order because you not listening to me. Sort it out. If you don't get with the times, you will lose more and more customers.