TO
Terry O

1 reviews | Active since Jun 2022

02 Sept 2024, 09:20

Ambassador my A$$ its all about the sales

In April this year I got a call from them to send me an annual box of goods consisting of a years supply of face products as I am now in my early 50"s I thought it would be a fantastic idea! My first debit order went off and I got my box of goods. I first had to use my current products and then start with the Isabella products. when I started using them it was fine until I got to the 3rd week and my face started burning and itching . I stopped the product and waited a week to see if it got better not sure it was the product or something else , it turned out to be Isabella products, when I emailed them I was asked to use one product at a time to rule out each. well my skin got worse almost like I had a chemical peel, red burning, itching and almost like leather, long story they will not take back the un opened products and I must keep paying... but they want to know what products I would like in next years box !!!!!!!! Needless to say NO THANK YOU.

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Replies (3)
Isabella Garcia
Isabella Garcia's reply02 Sept 2024, 10:11
Official
Dear Terry,

It was such an honor to assist you today. I thoroughly enjoyed our conversation and want to express our deepest regret that our products did not meet your expectations. We are incredibly grateful for your loyalty and for giving our products a try.

Please accept our sincere apologies for any inconvenience caused. As discussed this morning, I have made the necessary arrangements and sent a follow-up email to confirm the details.

We wish you all the best on your skincare journey and hope you have a wonderful week ahead.

Warm Regards,
 
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za 
TO
Terry O's update12 Sept 2024, 13:45
Reviewer Update
Thank you for the call and your help, it is appreciated
Isabella Garcia
Isabella Garcia's reply12 Sept 2024, 14:57
Official
Dear Terry,

It was a pleasure to be of assistance, and I’m glad I could help.

At Isabella Garcia, we are committed to providing all of our clients with the best possible service. Your satisfaction is our top priority, and we continuously strive to address any concerns quickly and effectively. Your trust is incredibly important to us, and we are always looking for ways to enhance your experience with us.

Should you need further assistance, please feel free to reach out at any time.

Wishing you a wonderful day afternoon!

Beautifully yours,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za