S
Sudette
1 reviews | Active since Aug 2023
10 Aug 2023, 23:21
After a cancelation request in April
After a cancelation request in April. Which I have 28 emails for to prove Money was deducted from my account in July. I was forced to close my account due to the unauthorized transaction on my account. A week ago. I was threatened with legal action. How do you threaten someone after you neglected to cancel an order? After *******ly deducting money from someone's account?
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Isabella Garcia's replyOfficial
11 Aug 2023, 10:27 Dear Sudette,
Thank you for bringing your complaint to our attention we appreciate your feedback. Please rest assured that I have made all the required arrangements with Mr Grobbelaar telephonically. I will send an email with all the arrangements we discussed. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback. Please rest assured that I have made all the required arrangements with Mr Grobbelaar telephonically. I will send an email with all the arrangements we discussed. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Aug 2023, 10:27
Official
Dear Sudette,
Thank you for bringing your complaint to our attention we appreciate your feedback. Please rest assured that I have made all the required arrangements with Mr Grobbelaar telephonically. I will send an email with all the arrangements we discussed. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback. Please rest assured that I have made all the required arrangements with Mr Grobbelaar telephonically. I will send an email with all the arrangements we discussed. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za