Account debited for goods not ordered!

I paid up my account beginning of the year and informed Marlet that all future orders must be cancelled. To my surprise on the 24th of February I received a new delivery<br> I then mailed client services on the 24th and informed them that I DID NOT order the products and they must arrange a collection of the parcel and cancel the debit order.<br> Nerina then mailed back to say the issue would be handled in 48hours<br> To my dismay I see that the debit order went off my account this morning!!<br> This debit order must be reversed and I want bank charges refunded as the bank is going to charge me extra<br> <br> Service at Isabella is seriously slipping and that is why I'm no longer a client...