NS
Nawaal S
1 reviews | Active since Jan 2023
04 Feb 2026, 11:13
Account Cancellation Difficulty
I have been trying to get in contact with someone in order to cancel my account, which has been a fruitless endeavour. I jave been emailed by 2 different ladies (Lee-Anne and Anthea) who have both noted that I would be contacted my representative and I have been waiting for 2 weeks. I have received a call, which happened while I was consulting with patients. And when I tried to return the call I keep getting cut off, or am simply left on hold for long periods of time.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
04 Feb 2026, 15:55Dear Nawaal,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Feb 2026, 15:55
Official
Dear Nawaal,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za