IC
Ilse C

1 reviews | Active since Aug 2018

10 Jun 2021, 16:45

A struggle at first, but then...

It was a struggle at first but, then Janelle gave me a call. She didn’t try to wangle a deal which would be best for the company but, a deal that was best for ME! Wow! Finally! Someone that listened to my needs and wanted to support me. Thank you!

I have to admit. Nothing seemed to work out for me with this one. From the debi check mandate, to voucher codes to my order taking long to be delivered.

Needles to say I wanted to cancel. I submitted my cancellation and received the call from Janelle. What a friendly and helpful woman! Not only did she really listen to what I said, she took all my queries into consideration, said I must please give them a call if anything goes wrong again or does not work.

With help and support like this, I will support Isabella Garcia with a smile.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply11 Jun 2021, 09:24
Official
Good day Ilse,  I hope you are well today.  I am pleased to hear that you have had an enjoyable experience with our products and services. 

We pride ourselves in always going the extra mile to ensure you are afforded the best service as deserved.

We will be sure to share this compliment with Janelle and her management team so that gets the recognition she deserves.

We value you as a client and we are delighted to still have you as part of the IG family.

look forward to many more great interactions with you.

Thank you so much for taking the time to write us this lovely compliment.  We wish you a wonderful week.

Warm Regards,

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za