1 reviews | Active since Nov 2023
A highly dissatisfied client
APOLOGIES FOR THE LONG POST AHEAD!!!
I am completely disgusted with the service received from Isabella Garcia International I received a call in Oct'25 and spoke to Ursula a very friendly consultant and signed up for the 12 months Beauty Box as it was going to be my birthday gift to myself (19 Oct) with a monthly debit order of R332 I then agreed for the debit order to go off the 1st of each month, my first debit order then went off on 31 Oct 2025 instead of 1 Nov'25 as discussed, to date no delivery received I've sent numerous emails only to be told that their website is under construction even tried calling a few times but to no avail, on 5 Dec'25 I received a call from Slundile(cancellations dep) and she promised me that I will get my delivery by the 12th of Dec'25 together with a R1500 gift voucher as compensation for waiting so long for my order, I'm still waiting
Today is 9 Jan 2026 and I received a reply from Thabiso at 12h46 on my mail sent on 17 Dec'25 saying they still experiencing issues due to ongoing system migration and that I can expect my order to be dispatched and delivered within the next 2 weeks, like wow so many complaints has come to light and I really do hope that this company will take note of all the bad reviews and try working towards getting their name brand back to how it was before or just do better
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment you have endured. This is certainly not the level of service we strive to provide.
We acknowledge the delays, the miscommunication, and the commitments made to you that were not met.
Please be assured that your concerns have been taken seriously, and I have followed up with you directly via email to ensure this matter receives urgent attention and is resolved as a priority.
We truly value your feedback, as it highlights where we must do better, and we appreciate the opportunity to address this.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment you have endured. This is certainly not the level of service we strive to provide.
We acknowledge the delays, the miscommunication, and the commitments made to you that were not met.
Please be assured that your concerns have been taken seriously, and I have followed up with you directly via email to ensure this matter receives urgent attention and is resolved as a priority.
We truly value your feedback, as it highlights where we must do better, and we appreciate the opportunity to address this.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za