JJ
Judy J
1 reviews | Active since Nov 2023
10 Jan 2025, 13:44
A 'gift promotion subscription's was introduced and never delivered
A 'gift promotion subscription's was introduced and never delivered. The service was cancelled 4 months ago. Suddenly now the 4th month a debit order goes off. This is unauthorized. The company was contacted three times in the last ten days. No refund, no nothing. It's about the principle. This is not acceptable. Why do I have to phone and ask for my money that they took wrongfully immediately without authorization....
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
10 Jan 2025, 14:52Dear Judy,
Thank you sincerely for taking my call and allowing me the opportunity to assist you and clarify our processes with you.
As discussed during our conversation, Isabella Garcia products are delivered within 10 to 14 working days following the first successful deduction from a client’s account. This timeframe ensures we have the necessary information and serves as a security deposit for the remaining instalments. Regrettably, this is why your hamper has not yet been dispatched.
Furthermore, we only received your request to cancel in January, and we do not have any prior record of a cancellation request from last year.
Kindly note that during the initial sales call in September, authorization was obtained to process the deductions.
However, rest assured, I have made all the necessary arrangements as discussed during our call and have also followed up with you via email.
We sincerely apologize for any inconvenience caused. Please know that we are truly passionate about your well-being, and we remain committed to providing you with exceptional service.
Wishing you a wonderful day further.
Warm regards,Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking my call and allowing me the opportunity to assist you and clarify our processes with you.
As discussed during our conversation, Isabella Garcia products are delivered within 10 to 14 working days following the first successful deduction from a client’s account. This timeframe ensures we have the necessary information and serves as a security deposit for the remaining instalments. Regrettably, this is why your hamper has not yet been dispatched.
Furthermore, we only received your request to cancel in January, and we do not have any prior record of a cancellation request from last year.
Kindly note that during the initial sales call in September, authorization was obtained to process the deductions.
However, rest assured, I have made all the necessary arrangements as discussed during our call and have also followed up with you via email.
We sincerely apologize for any inconvenience caused. Please know that we are truly passionate about your well-being, and we remain committed to providing you with exceptional service.
Wishing you a wonderful day further.
Warm regards,Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Jan 2025, 14:52
Official
Dear Judy,
Thank you sincerely for taking my call and allowing me the opportunity to assist you and clarify our processes with you.
As discussed during our conversation, Isabella Garcia products are delivered within 10 to 14 working days following the first successful deduction from a client’s account. This timeframe ensures we have the necessary information and serves as a security deposit for the remaining instalments. Regrettably, this is why your hamper has not yet been dispatched.
Furthermore, we only received your request to cancel in January, and we do not have any prior record of a cancellation request from last year.
Kindly note that during the initial sales call in September, authorization was obtained to process the deductions.
However, rest assured, I have made all the necessary arrangements as discussed during our call and have also followed up with you via email.
We sincerely apologize for any inconvenience caused. Please know that we are truly passionate about your well-being, and we remain committed to providing you with exceptional service.
Wishing you a wonderful day further.
Warm regards,Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking my call and allowing me the opportunity to assist you and clarify our processes with you.
As discussed during our conversation, Isabella Garcia products are delivered within 10 to 14 working days following the first successful deduction from a client’s account. This timeframe ensures we have the necessary information and serves as a security deposit for the remaining instalments. Regrettably, this is why your hamper has not yet been dispatched.
Furthermore, we only received your request to cancel in January, and we do not have any prior record of a cancellation request from last year.
Kindly note that during the initial sales call in September, authorization was obtained to process the deductions.
However, rest assured, I have made all the necessary arrangements as discussed during our call and have also followed up with you via email.
We sincerely apologize for any inconvenience caused. Please know that we are truly passionate about your well-being, and we remain committed to providing you with exceptional service.
Wishing you a wonderful day further.
Warm regards,Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za