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Dear Mare,

Thank you for taking the time to bring this matter to our attention.

I would like to extend my sincere apologies for the inconvenience and frustration you have experienced. This is not the level of service we aim to provide, and I truly understand how this situation may have caused concern.

Upon review, we noted that the courier was unable to successfully complete delivery due to an incorrect address linked to the order.

Following our telephonic discussion, please rest assured that all agreed arrangements have been implemented and confirmed with you via email. I will continue to oversee the matter personally and ensure that it is brought to a full and satisfactory resolution.

Should you require any further assistance or have any additional queries, you are most welcome to reply directly to this email. We remain dedicated to resolving this matter as efficiently and seamlessly as possible.

Thank you for your patience and for allowing us the opportunity to address and resolve this matter.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za