*****!!!!!!!!!!!!!!!!!!!!!!!

Dear Nokubonga 

Thank you so much for taking the time to share your review with us. We truly appreciate your feedback, as it allows us to continuously improve our service.

I also appreciate the opportunity to have spoken with you directly. During our call, I was able to gain a clearer understanding of your concerns, and I would like to sincerely apologise for the inconvenience and frustration you have experienced. Please rest assured that your matter has been attended to, and we will arrange for your reimbur*****t to be processed as discussed.

We are truly sorry for the misunderstanding and any inconvenience caused. Your experience does not reflect the level of service we strive to provide, and we value you as a client. We remain committed to ensuring that you receive the care, attention, and support you deserve.

Thank you once again for your patience and for allowing us the opportunity to resolve this with you.

Wishing you a peaceful and positive rest of your day.

Warm regards,
Charnu du Preez 
Client Care Team Leader 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za