Unhelpful, unreliable, unskilled and uninformed!

I have been calling almost every day, for the last 3 weeks, trying to get you guys to fix the problems I am having with my VM.<br> <br> Each and every time, all I get is apologies and excuses.<br> No one EVER calls me back, or EVER gives me any further information.<br> <br> I have heard all your excuses about having to email the second tier support.<br> All your excuses and apologies and I still continue suffer with these problems.<br> <br> Please will you find some way of sorting out the intermittent network connectivity issues I have with my VM.<br> Don't ask me to restart the VM, because I have done that, many times and it does not work.<br> <br> Please forward my email to some who cares about customer services and who will actually take the time to get back to me.<br> I have send service requests with an snippet of the time outs for anyone who cares to look at it.<br> <br> If this does not get sorted out, I will be forced to cancel my services with ISIGNITE and find another company with a proper customer support model.<br> <br> Account Number: 418468<br> Service 201379<br>