SLOW SPEEDS,TERRIBLE LATENCY AND NO FEEDBACK FROM ISP WEBAFRICA\IS\CELL C

Still experiencing slow speeds at the moment. Hard Reset on my device has clearly has not worked. This is causing lots of undue frustration. I have had exceptional service from direct CELLC as a customer. I have also had exceptional service from WEBA as a customer, but after their outage, it has been a downhill spiral and it would seem that nobody cares about customer satisfaction.

How do I go from 19Mbps to 1.15Mbps?

As a side note, prior to my switching to WEBA, I was getting roughly around 19 - 28Mbps meg up and down very consistently, even at peak times. My speed issues now are pretty much all the time so it doesn't sound like I'm being traffic shaped during peak hours, but since with WEBA, it seems that I'm being throttled.

This connection is very important to me, it's my only source of internet at home and I'm on call 24/7 for my business. Any help would be appreciated.

REF#1 - ********** 5288