Simply NO Service

I have had a VM down since Saturday 7:15am and shortly after phoned the help desk. I was told it would be resolved shortly, well it is still not resolved and after 20 calls of which only 5 were picked up and been promised it would be up. The call number which is 24/7 on their site, most often does not work but just rings. This is the second time this year they have messed up the VM. My suggestion to all is to rather look at an alternative supplier as since Interent Solutions took over from MWEB its been a problem. Never EVER had an issue with the VM when MWEB was in charge.