RAIN LTE Internet Slow

I’m following up and need an ETA when the latency problem will be resolved with the RAIN LTE in Middelburg Mpumalanga - Its being 2 weeks no and everyone is complaining and RAIN is not taking responsibility. We pick up the latency in cloud services where we need the consistency ( Cloud backups stop voluntarily and restarts with errors saying latency problems, 35Kb emails taking 5 mins to send, Online audio/video apps disconnecting, just a few to mention.) I’m a re seller and my ISP’s confirmed with me that RAIN is not responding or taking this matter serious/urgently. Make your sums how many clients/income will be lost for RAIN if clients start moving away to other ISP’s - and if more/other clients / resellers follow then your lost will be much higher. Seriously it can’t take 2 weeks to resolve this type of problem, not even Cell C/MTN/VODACOM is this bad. RAIN is following the same route as Telkom at this stage. I know there is a TIER 2 Locked with you as RAIN - I need an answer in the next 3 hours or other I'm moving all my clients over to other Internet service provider and I will advise other Resellers in my town to do the same and I will take this matter to the social media. Looks like you as RAIN needs to change your name back to IBurst as same route is showing here. We have no problems on the same sites with a Cell C LTE Sim card