Protecting BVSTeleComs despite their shocking serv

We're a small company with the majority of staff employed as commission only earners. We need to provide a good infrastructure or they'll find alternative employment with better support.<br> A year ago we were introduced to BVS Telecoms (under Internet Solutions) to support our telecom requirements. We had been extremely happy with Telkom but VOIP seemed the way to go. <br> We've had nothing but trouble. Customers can't hear us, we sometimes can't transfer calls to certain extensions, calls are cut midway. When we added a second site, things just got worse. The MD, Vikesh, is extremely arrogant and there's no proactive problem solving. It's been a long road and we've spent hours and hours reporting issues that recur. We don't have a signed agreement with BVS but Vikesh refuses to port our line until we pay him R30000. I called Lucy at IS, they're not prepared to get involved. It's their sublicensee and they won't port our line, no responsibility, from anyone.<br> All we want is to move to a stable platform and spend more time on developing our business. Surely a service provider needs to deliver to justify their fees!!