Poor service delivery

<p>I want to report bad service our company is receiving from Internet Solutions support. I have logged numerous calls in the past and never got feedback from IS on the issues we experience. The Previous call I logged was for a SYNC flood which took IS two months to report back to me on a solutions. </p> <p> </p> <p>Yesterday we experienced intermittent connectivity on our side and internet was dropping. I phoned their support team which logged a ticket 1- ********** 490. When I phoned an hour later after no repsponse from IS I was told that the ticket was closed as it was duplicate and that the call must be logged again. Why must I log the call twice?????????? I was given a second ref : 1- ********** 532. Since the time of the call was logged no employee or support Engineer has been on this case. I phoned numerous times today to get feedback. Is it clients responsibilty to follow up on calls????? </p> <p> </p> <p>We feel very neclected as a IS customer and feel that IS customer support does not take our issues seriously and gives me doubts of any future business.</p> <p> </p> <p>Regards</p> <p>Stefan</p> <p> </p> <p> </p>