Poor service

Hello, we logged a call on Thursday (20th May 2021) to request for the Ignite Technicians to visit our premises as the internet goes down almost every week. They did send us technicians but they walk in and leave in 5 minutes stating they are done. We cannot even perform a speed test due to the internet being down yet they do not assist in any way possible. Our internet has been down till today(25th May 2021) and they still haven't sent us a competent team that will be able to find a solution. This is negatively impacting our daily operational activities. The account managers we usually contact no longer answer our calls as they know we are calling to follow up on the internet issue. This has been an ongoing issue with Ignite Internet Solutions for over a year now.