FG
Francois G

1 reviews | Active since Aug 2014

27 Jun 2017, 10:12

Pathetic Service

<p>I am a corporate customer and ALL I am trying to do is upgrade one of my lines. I call the MAIN Switchboard number in CPT ( ********** ), NO answer!!, Try it repeatedly, NO Answer, Eventually I phone the JHB number and get through. I get transferred to SALES only to get the message "Sorry, that mailbox does not exist on our system - good bye!" Try again, get put through again, this time they cant tell me who my account manager is. They have also decided to just remove the option to buy TOP-UP data for one of the ADSL Lines we have. I still dont know who my account manager is, no one has called me back - its now 40 minutes later and I cant seem to upgrade one of my 6 lines as I cant speak to a person. I will be cancelling ALL services with IS today still. Pathetic!! And they want to call themselves a professional Company???</p>

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