NO Feedback/Communication

service request: *** <br> Please would you assist and investigate as to what is going on with our internet usage for CPS-promotions-rba-dsl. Last month we had reached our cap by the 2nd week of March, Christina done the first top up and I asked her to please find out what is going on. NOTHING came of this after following up. Monday morning I checked how much data we had left, we had just under 70% left. Yesterday afternoon at around 2 we went to check and there was an unauthorised top up purchased at 1pm, and at 2 when we noticed this we had already used 4.32gigs of the 5gigs. I emailed support and Christina to please investigate, NO feedback since. I have been calling since 7:30 this morning and just being told someone will call me, or the person is not available when being asked to be put through. We are not in busy season and not that busy so we would like to understand where our internet is going. PLEASE could someone get back to me soonest!