No communication no nothing.

I've requested the install of a fibre line at my offices, a team sent by Internet Solutions (IS) came to install the line in the first month and up until that point everything went smoothly. It's now been 1 month and 18 days since I requested the install of the line and I haven't heard anything from IS regarding the activation of this service or a progress report on my application.<br> <br> I've phoned them to request an update on the status of this service installation and activation, they haven't responded to me. <br> <br> When I got through to a representative at their call centre, he said he would check up on the status of the service for me and get back to me, I'm still waiting for that call.<br> <br> I've issued two support tickets requesting a status update and I'm yet to receive a response on them. It's utterly pathetic that I haven't received a call from IS regarding any of my queries or a response via their support system. <br> <br> I would assume that a company that has been so successful would value their customers more but the current state of this request proves otherwise.