MR
Melissa R

1 reviews | Active since Feb 2012

08 Mar 2016, 09:17

ISIgnite have no idea what they are doing

ISIgnite have absolutely no idea what they are doing. Their technical help staff stumble around in an absolute panic with limited knowledge of what they are doing asking stupid questions and are never able to resolve issues. I have had 6 clients domains and services hosted with them over a period of over a year and yesterday I started moving everyone away. This is in itself has been a nightmare. Over 2.5hours of phone calls in under 24 hours! <br> Do not use ISIgnite if you want any level of competent service or technical help. They are struggling! Their staff are desperately in need of some training.

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Replies (1)
Internet Solutions
Internet Solutions's reply08 Mar 2016, 09:25
Official
Hello Melissa Rowlston,

So sorry to hear about the experience you have had. That is not the level of service we aim to achieve. I will get our team to get in touch with you as soon as possible to get this sorted out.

Kind regards,
Diana