ISIGNITE: an Internet Solutions company. The absolute worst service.

<p>I have 3 servers hosted at ISIGNITE. I phoned through to their 1st level support and requested a simple "Reverse DNS" record to be assigned to each of the servers. He could not help me, which I understand as I am fami**** with Tier Support. He gave me and email address, which I contacted. No response.</p> <p> </p> <p>So, I logged into my account and opened up an "Emergency" ticket. I created this ticket on the 23rd. I have not even so much as received a reply to this ticket. </p> <p> </p> <p>So, day in and day out, I log in, and add my comment:(I have redacted the IP's for security)</p> <p> </p> <p>2016-09-23 12:51:40<br />Subject Reverse DNS - Both Servers<br />Message Hello, I contacted your support at the beginningof this week via phone. I requested both my servers IP addresses for reverse DNS provision, as i'm encountering many email returns from mail servers rejecting the emails due to this. He requested i email you. Which i did 5 minutes later. I provided all the required info in the email. (My account number etc). I still have not heard back from anyone confirm this has been done. Please. Resolve this post haste, as the fallback is on me. Regards, Andreas Rabetche +27-79- ********** </p> <p><br /> 2016-09-26 14:33:59<br />You Wrote: Its now 2:30pm on the 26th. My support ticket marked as Emergency has not even been responded to. Please advise?</p> <p><br /> 2016-09-27 06:44:12<br />You Wrote: Still no response. I will be submitting a complaint to hellopeter, as it seems the only way to get support. Simple (Server IP:********.***): ERROR: No reverse DNS (PTR) entries. The problem MX records are: 10.***.****x.in-addr.arpa -&gt; no reverse (PTR) detected You should contact your ISP and ask him to add a PTR record for your ips And server (IP:***.***.***.***) ERROR: No reverse DNS (PTR) entries. The problem MX records are: ***.***.*******x.in-addr.arpa -&gt; no reverse (PTR) detected You should contact your ISP and ask him to add a PTR record for your ips</p> <p><br /> 2016-09-27 23:12:10<br />You Wrote: It is now the 27th at 23:11pm and still no reply.</p> <p> </p>