IS - Internet Solutions more like Internet Problems

<p>We are a petroleum company who are being serviced by Internet Solutions, since day one we had endless issues with our physical line and not to mention service. Our line randomly drops then hits back, calling Internet Solutions to log the fault they want you to email them.... how? our internet is down. <br /> <br /> When a technician EVENTUALLY gets to your call, you will get an email with a bunch of Cisco codes only they understand, and a simple message. " Line is up nothing is down" Yes thanks I can see its up now after 24hours being down. In no way will they be able to explain why our net is going down or give a solution.</p> <p> </p> <p>We even had emails coming back after logging a call: "Call will now be closed, no further action will be taken to this incident." What?!?! no phone call, no email? We are IS we think your problem is not that big so... we will close it now.<br /> <br /> When asked to please send any type of technician out to assist we get told they do not send out technicians as they can and will fix anything remotely. Good luck with that having no internet.<br /> <br /> When some of the top guys takes time off their extremely busy lives to phone us, we get told it’s our wireless link and they warned us in the beginning about that. What type of ISP plays the "I told you so" scheme.<br /> <br /> It’s a joke, I would not recommend Internet Solutions to any big company unless you want to be catered by a simple and plain ISP. <br /> <br /> We have been promised a lot and left in the dark.</p> <p> </p> <p>Paying R11 000 for a 10mbps up and 10mbps down line. </p> <p> </p> <p>All my complaints above can be proven with emails, phone logs and other third parties involved. </p> <p> </p> <p> </p>