IS Ignite Very Useless

IS Ignite technical support is very useless! My fibre link at the office has been down for 3 days!!, since Wednesday, and I've been on the phone with Technical Support for the last 3 days since it went down. They keep me on hold, only to tell me that \it has been escalated\" every time I call, and better yet, that \"the engineers are working on it\". Today, Good Friday, they so conveniently tell me that the technicians are not working, they will only be back on Tuesday, what have they been doing for the last three days??? I'm running a business here, and had a deadline to submit datasets of about 20Gb to a client, now in Limbo! Not the kind of service I pay for, and it is costing me money!!! Very useless at all levels!!! "