INTERNET SOLUTIONS USING C19 VIRUS AND STAFF WORKING REMOTELY AS AN EXCUSE TO WHY THEY CAN'T MAKE PAYMENTS

Our company terminated our services with IS in 2019. They acknowledged receipt thereof; "As requested, the service/s detailed above will be terminated on 01st October 2019. The service/s will be invoiced up to and including the last day of September 2019 as per your 30 day written notice period". They have continued to debit our account up until Mar 20 and now the credit control department is using the C19 virus lock down as an excuse as to why they can’t refund the 6 months owing; “All staff are working remotely and they are unable to process any payments. The refund will be submitted when we go back to the office. There are authorization signatures required before payment is process, and it has to go through different departments”. Firstly, I refuse to believe that a tech company of this size in our country still processes documents manually and has shut down their operations and accounting department during this time. This goes back to Oct 2019!! Secondly, I raise this in principle because what other smaller companies are suffering at the hands of these large organisations and what other small businesses are they refusing to pay during this time and using this virus as an excuse? They are arrogant in their responses and casually say they will address it when the lock down is over and refuse to make any further commitment. It is large companies like this that close small businesses down and it’s not acceptable!!