Incredible Shaping on Business Unshaped Uncapped

I am incredibly dissapointed.<br> <br> I have tried over 5 different accounts from my reseller. All of them are Internet Solutions Business Uncapped (and supposedly, unshaped). My account ran perfectly for months - I could watch 720P YouTube videos during office hours (which is what I'm paying for, right?).<br> <br> Well as of about 2 weeks ago, I have been unable to watch even 240P YouTube videos. As soon as it hits 8am through to 5pm I can barely load any media whatsoever. After 5pm I can watch 360P and sometimes 480P if I'm extremely lucky and it will only buffer every 30 seconds or so (I know right).<br> <br> Streaming from Twitch TV is impossible as well, as anything over 360P simply does not load, and even 360P will buffer frequently causing me to miss most of the live action!<br> <br> I have never had these issues before. I was in contact with an amazing telkom technician who confirmed that my line and exchange are fine. The telkom test/a account, along with my axxess capped account run perfectly.<br> <br> My reseller has no clue what he can do, and over the last 2 weeks has issued me 5 seperate accounts trying new fixes. <br> <br> Am I ever going to see full-functionality restored, or should I be searching for a new isp?