Domain Suspended/Poor Support

I have a domain registered with IS.<br> <br> I was notified only in March that payment had been due in mid February to renew the domain. <br> <br> Only one notification 10 days before domain expired!<br> <br> Payment was made to IS five days prior to expiry date, yet domain was not renewed and was subsequently suspended.<br> <br> Took three calls to IS Support before they could even find the account (despite being given the account number and domain numerous times) <br> <br> Told me numerous times that the account was still active and blaming it on the webhost, I had to insist they check numerous times before they actually did and informed me that the account was in fact suspended.<br> <br> Phone operators seem to only be interested in you sending an email than actually helping (IF I WANTED THE SLOW RESPONSE OF AN EMAIL I WOULDN'T HAVE BOTHERED CALLING YOU)<br> <br> 24 hour Global Service Centre is a lame duck as their accounts department and domain department only works office hours.<br> <br> So 48 hours without business email is the best case scenario at this point.<br> <br> I'd recommend management phone the Multichoice support line and get some tips, they are years ahead of you and their service is not critical to business